Shipping policy
Shipping Policy β MIRAGE GLIM
At MIRAGE GLIM, we ensure your orders are packed safely and delivered through trusted courier partners. Please read our complete shipping guidelines below.
1. Delivery Timeline
π Within Kerala
β’ Delivery time: 4β7 days
β’ Courier Partner: DTDC Courier
π Outside Kerala (Rest of India)
β’ Delivery time: Up to 14 days
β’ Courier Partners:
India Post, DTDC, Professional Courier, Delhivery, or Shiprocket partner couriers
β’ Courier will be chosen based on our preference and availability.
Delivery timelines may vary depending on courier load, location, and unavoidable delays.
2. Order Processing Time
β’ Orders are processed within 1β3 working days before dispatch.
β’ Orders placed on weekends or holidays will be processed on the next working day.
3. Courier Partners We Use
Your order may be shipped through:
β’ DTDC
β’ India Post
β’ Professional Courier
β’ Delhivery
β’ Shiprocket Partner Couriers
We choose the courier based on fastest and most reliable service for your PIN code.
4. Cash on Delivery (COD)
COD Availability
β’ COD is available for selected PIN codes.
Before placing a COD order
Customers must message us first to check COD availability.
COD Charges
β’ COD includes an additional COD fee, which must be paid in advance (prepaid).
β’ COD orders may require extra processing time.
If customer refuses COD delivery
β’ COD refusal may lead to COD being disabled for future orders for that customer.
5. Shipping Charges
β’ Shipping charges (if any) will be shown during checkout.
β’ Free shipping offers will be mentioned when applicable.
6. Tracking Details
β’ A tracking ID will be shared after dispatch.
β’ Tracking updates may take 24 hours to reflect.
7. Delivery Attempts
Couriers usually attempt delivery 2β3 times.
If the customer:
β’ Is unreachable
β’ Does not answer calls
β’ Provides incorrect/incomplete address
β’ Refuses delivery
β¦the parcel may return to us (RTO β Return to Origin).
8. Incorrect / Incomplete Address (Important)
Customers are responsible for providing a correct and complete address.
If the parcel returns due to:
β’ Wrong address
β’ Incomplete details
β’ Wrong pincode
β’ Customer unavailability
β’ Not answering courier calls
π The customer must pay the courier charge again to resend the parcel.
π No refund will be given for RTO caused by customer negligence.
(This matches our Return & Refund Policy.)
9. Delivery Delays
MIRAGE GLIM is not responsible for delays caused by:
β’ Courier issues
β’ Weather conditions
β’ Festivals
β’ Strikes
β’ Remote area delivery
β’ High courier load
We will assist with tracking, but the delivery timeline depends on the courier company.
10. Damaged or Tampered Parcels
If the parcel appears:
β’ Damaged
β’ Opened
β’ Tampered
Please record a full video while opening and report it on the same day.
11. International Shipping π
We provide international shipping.
For orders outside India:
How to Order Internationally
β’ Please DM us on Instagram or WhatsApp for international orders.
Courier Partner
β’ Shipped via India Post β Speed Post International
Delivery Time
β’ 2β3 weeks (varies by country and customs processing)
Shipping Charges
β’ Average international shipping charge: βΉ2500
(May vary based on weight, country & customs.)
Important Notes
β’ Customs or import duties (if applicable) must be paid by the customer.
β’ Delays due to customs are not in our control.
β’ Tracking ID will be provided once shipped.
12. Contact Us
For any shipping-related assistance:
π© Email: support@mirageglim.com
π WhatsApp: +91 88917 18590
π¦ Instagram: @mirageglim