Refund policy
RETURN & REFUND POLICY
At MIRAGE GLIM, every item is carefully inspected before shipping.
If you receive a damaged, defective, or mismatched product, we will assist you with a return or exchange under the conditions below.
1. Mandatory Unboxing Video
To process any complaint, a clear, unedited unboxing video is compulsory.
Your video must show:
• The courier cover before opening
• The entire unboxing process without any cuts
• The product and issue clearly
⚠ Complaints without a proper unboxing video will not be accepted.
2. Same-Day Reporting
All issues must be reported on the same day of delivery.
Complaints after this period will not be accepted.
3. Eligible for Return/Exchange
We accept returns/exchanges only for:
• Damaged items
• Manufacturing defects
• Mismatched products
• Colour pressure / colour quality issues
(Valid only with the unboxing video.)
4. Return Shipping Instructions
Once your complaint is verified, we will share our return address.
Please send the product only through:
• DTDC (recommended), or
• India Post
⚠ Other courier services will not be accepted.
You must share the tracking ID after dispatch.
5. Refund, Coupon & Exchange Policy
MIRAGE GLIM does not offer direct refunds.
After receiving your returned product:
• You may select a replacement product, OR
• You will receive a coupon code equal to the product value
You will also receive an extra 10% discount coupon as a courtesy.
⚠ If we do not receive the returned product, no coupon or replacement will be issued.
6. Exchange Dispatch
Once we receive your returned product, your replacement will be shipped on the next working day.
7. No Return for Personal Preferences
We do not accept returns for:
• “Don’t like the product”
• “Not my style”
• “Colour looks different in real”
• “I changed my mind”
Returns are accepted only for genuine issues, as listed above.
8. Incorrect / Incomplete Address & RTO Policy
Customers must provide a complete and accurate address at checkout.
MIRAGE GLIM is not responsible for delays or return shipments caused by customer mistakes.
a) Incorrect Address Provided
If the order returns due to a wrong or incorrect address, and the customer wants it again:
• The customer must pay the courier charge again for re-delivery.
b) Incomplete Address or Missing Details
If delivery fails due to:
• Incomplete address
• Missing house number/landmark
• Wrong pincode
• Customer not answering courier calls
…and the parcel returns (RTO):
• The customer must pay the courier charge again to resend the order.
c) Order Not Accepted by Customer
If the customer:
• Refuses delivery
• Is unavailable
• Does not pick up calls
• Does not collect the parcel
Then:
• MIRAGE GLIM is not responsible
• No refund or free replacement will be provided
• Reshipping will be done only after courier charges are paid again
d) No Refund for RTO Cases
In all RTO cases caused by customer negligence:
• Refunds will not be provided
• Re-delivery requires paying courier charges again
9. Final Notes
• No video = No complaint
• Same-day reporting is mandatory
• Only DTDC or India Post returns accepted
• No direct refunds; only coupons or exchange
• Reshipping cost must be paid for address-related RTOs